by admin | Apr 5, 2016 | Blog (All Categories), Collaborating, Conflict, Emotional Intelligence, Latest Updates, Self-Awareness
Google recently conducted a study of their internal teams to answer the question, “what makes teams great?” After rigorous analysis and over 200 interviews, they found the most significant factor for team performance is ‘psychological safety,’ trusting that you can...
by admin | Nov 18, 2015 | Blog (All Categories), Conflict, Facilitation, Leadership Skills, Organizational Culture
Everybody believed Paul was the problem. His teammates complained in anonymous interviews that he was overly critical and negative. They said he dominated conversations, and became aggressive when someone disagreed with him. Despite acknowledging his deep technical...
by admin | Aug 12, 2015 | Collaborating, Conflict, Emotional Intelligence, Executive Coaching, Latest Updates, Leadership self development, Leadership Skills, Self-Awareness
Your boss passes you in the hallway a few hours after you led an important meeting. She stops you and says, “Hey, about that meeting this morning. I have some feedback for you.” At that moment, what do you think: “wow, that’s great,” or, “oh crap, now what?” If you...
by admin | Nov 3, 2014 | Blog (All Categories), Conflict, Leadership self development, Leadership Skills, Self-Awareness
I met with the head of the European region right after a daylong meeting of a global leadership team. I asked what he thought of the decisions the team had made. He said the meeting was “the usual nonsense. We nod our heads, and go back to our parts of the world and...
by admin | Mar 12, 2014 | Conflict, Executive Coaching, Leadership Skills, Leading Change
Wayne is an accomplished and overburdened senior executive who hates dealing with his direct reports’ conflicts. He once told me that he’d rather have a spike driven into his eye than listen to them complain about each other. But leaders like Wayne often...
by admin | Jan 17, 2014 | Blog (All Categories), Conflict, Leadership Skills, Self-Awareness
As the saying goes, ‘trust is earned by the penny, but spent by the dollar.’ In other words, while trust is constructed through countless transactions, it can be shattered with only one negative interaction. Even an inadvertent betrayal of trust can wipe...
